A meet-n-greet will be scheduled for all new clients. This will involve us coming to your home, meeting you and your pet(s) and going over the worksheet that specifically chronicles your pets’ needs and care. We will provide you with a vet release and contract specifying the start and end dates of the pet visits, what services will be provided and the cost. We require two sets of keys to ensure that both Ann and Boni will have access to your home. One set of keys will be used for service, the second set locked up for emergencies.
Keep in mind, setting up a meet-n-greet can take up to a week to set up. If you are a new customer and a meet-n-greet is required less than 5 days before our first scheduled visit there will be an additional fee. Please inquire.
We provide service seven days a week. Visits are always based upon availability. Our office hours are Monday- Friday 9am-5pm.
Holiday pet care fills up very quickly. To ensure your holiday pet care needs it is best to email for service at least one month prior to the holiday and your departure date.
A $10 per visit surcharge will be applied on the following holidays: Easter, Presidents’ Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
While you are away for an extended stay, we can make as many visits per day to your pets as needed. However, we must be able to visit your cat(s) at least once during each 24-hour period to ensure your pet gets the care required. We must be able to visit your dog(s) at least three times a day for the duration of your absence. We suggest that you schedule a visit on the day of your return if you are returning after 3pm. If you are delayed please let us know by 10am the day of your return so that we can schedule in another visit.
For cats that need two visits a day, the morning visit occurs between 7am and 10am and the evening visit occurs between 4pm and 7pm. Both visits are based upon availability.
We are unable to share pet sitting responsibilities with others during your time away. This means your neighbor or relative can not do visits when we are caring for your pet. This is in the best interest of your pets and will help assure they get the most consistent care possible.
Supplies in the Home
Please have enough food for your pets to last the duration of your time away plus a two-day supply should you be delayed in returning home. Other supplies to have stocked are litter, paper towels (to clean up pet messes) and medications. If we have to purchase needed supplies we will charge based on the location of the store in addition to the cost of the products.
In an emergency we will make every effort to contact you first. Should your pet become ill while you are away we will take your pet to your vet as stated on the vet release or to one that is more local to the neighborhood. If the emergency occurs after normal vet office hours we will go to one of the two emergency animal hospitals in Brooklyn. We hope this never happens but should this occur, you will be charged at the rate of $25 per hour.
If an emergency occurs in your apartment while you are away we will contact you immediately. If we are unable to contact you we will call the emergency contact you provided and attempt to contact the super and the management company to address the problem. Examples of such problems include a leak from another apartment, the front door lock breaks or the refrigerator dies. We will charge an additional $25 an hour for this service. As stated in the release, Small World Pet Sitters is not responsible for damage to your apartment which may occur in your absence.
We will pick up and drop off your keys at no cost for first time clients. For all subsequent bookings, we can keep the keys locked up on file. If you do not wish for us to keep the keys on file then a key pick up and key return will each have a surcharge of $18. For your security, the key will be tagged with the pet’s name ONLY. We do require two full sets of keys for the duration of your pet care needs.
Extended Pet Care Bookings
We understand that plans change, whether it is vacation, holiday or business trips. That is why we make every attempt to work with our clients when this occurs. However, we adhere to a strict policy of not overbooking clients. Once you have contracted our services, we will turn away business in order to accommodate your schedule.
Cancellations made within 2 days of the first day of service, not including the first day of service will be charged 50% of the entire reservation. In addition any visit cancelled after 5pm the night before the scheduled visits begin, you will be charged in full.
Once a pet care reservation has started there are no refunds given for early returns, as we cannot rebook your services and our employees are still paid.
Cancellation fees are strictly imposed during the holiday season and differ from non-holiday periods.
If you decide to cancel in 14 days prior to your departure, you will be charged 50% of the entire booking fee. If less than 7 days, you will be charged the full amount for the reservation. In addition any visit cancelled after 5pm the night before the scheduled visits begin, you will be charged in full.
Holidays include: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
A $10 per visit surcharge will be applied to all visits that fall on the following holidays: Easter, Presidents’ Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
Weekly Mid-Day, Morning and Evening Walks.
Cancellations must be made by 12pm the day before the scheduled walk.
Cancellations made after 12pm the day before the scheduled walk will be charged entire fee.
If your dog is on a weekly schedule of four or more walks and you receive the discounted rate, you will be billed at the normal rate if there are fewer than four walks due to cancellations.
Vacation Care Walks
If you have scheduled walks while you are away the following policy applies: Cancellations made within 2 days of the first day of service, not including the first day of service will be charged 50% of the entire booking.
Weekend Dog Walks
Weekend walks must be requested on Friday morning by 9am. Weekend walks must be cancelled by 12pm Friday or you will be charged the entire fee.
Cancellation fees are strictly imposed during the holiday season and differ from non-holiday periods. If you decide to cancel in 14 days prior to your departure, you will be charged 50% of the entire booking fee. If less than 7 days, you will be charged the full amount for the reservation. In addition any visit cancelled after 5pm the night before the scheduled visit will be charged in full.
To ensure we give your pet the best care possible, as well as the other pets we visit in the same day, we cannot care for cats you are fostering from rescue centers. Some cats that are rescued and put in temporary foster homes to be assessed and socialized may be ill and we do not want to risk passing that illness on to other pets.
We accept checks, cash and Chase QuickPay
All services are subject to NY State Sales Tax (8.875%)